CONSENT_AND_OPT_IN_POLICY

[1] EXPLICIT_CONSENT_REQUIRED

Before the Agentive platform sends any automated SMS text or initiates voice calls to a lead, you must obtain clear and conspicuous written consent. This is a strict operational requirement across all jurisdictions.

[2] UNITED_STATES_TCPA_COMPLIANCE

• Leads must provide express written consent to receive automated marketing calls and texts.
• All automated messages must include clear, standard opt-out keywords (e.g. "Reply STOP to unsubscribe").
• Agentive automatically respects local quiet hours (9:00 PM – 8:00 AM local time) based on the contact's area code.
• Do Not Call (DNC) registry scrubbing remains the sole responsibility of the client.

[3] INDIA_TRAI_COMPLIANCE

• All transactional or promotional SMS must run through registered telemarketer headers (DLT registration) approved by local telecom operators.
• Leads registered on the National Do Not Call (NDNC) registry must not be contacted.
• Voice calls must comply with TRAI's UCC (Unsolicited Commercial Communication) regulations.

[4] OPT_OUT_MECHANISMS

Leads can opt out at any time by:

• Replying STOP, UNSUBSCRIBE, QUIT, or CANCEL to any automated SMS.
• Informing the speaking AI voice agent or requesting removal directly.

Upon receiving an opt-out intent, Agentive immediately flags the database record as unsubscribed, preventing any further automated workflow.

[5] CONSENT_AUDIT_TRAIL

Agentive maintains a detailed audit trail of consent timestamps, sources, and opt-out events for each contact. You can export these logs from your client dashboard at any time for regulatory verification.

[6] CONTACT_INFO

For compliance questions or TRAI/DLT support, contact us at: compliance@agentive.in